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(試卷號(hào)3938)2020年1月國(guó)家開(kāi)放大學(xué)(電大)《管理英語(yǔ)2》期末試題及答案

1、--______
-- My name is Helen, and 1 was born in 1980. My major was electrical engineering.

A.Tell me your name, please.

B.Tell me a little bit about yourself, please.

C. Tell me how old you are, please.

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2、American young people would rather______advice from strangers.

A.get

B.getting

C. got

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3、When dealing with an angry customer, which is NOT the right attitude?
A.Be concerned.
B.Be patient.
C. Be amused.

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4、-Any suggestions for the project?
--______.

A.I need your advice on it.

B.I advise you to put more hands in this project.

C. Thanks for your suggestions.

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5、- - Whose textbook is this?
-It______John's. It has his name on it.

A.can't be

B.must be

C. might be

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6、【翻譯】In contrast to other countries, the U. S has no national college entrance exam.

A.對(duì)比其他國(guó)家而言,美國(guó)沒(méi)有國(guó)家考試。

B.與其他國(guó)家相比,美國(guó)沒(méi)有大學(xué)人學(xué)考試。

C.相比較其他國(guó)家,美國(guó)大學(xué)沒(méi)有考試。

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7、- Hi, Helen, I'll have an interview tomorrow. I' m afraid I can't make it.
--______.

A.Sure, you can. Take it easy.

B.I'm sorry to hear that.

C. That's all right.

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8、The success of our event is,______to the sponsor.

A.related

B.based

C. intended

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9、Which of the following statements is true according to the passage?
A.When the customers complain, you needn't listen carefully.
B.You needn't say sorry to those angry customers.
C. You should relax yourself and try to understand the angry customers.

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10、At the end of the day, you want all attendees______. your event to remember this key message that you' ve spent a long time reinforcing.

A.leave

B.to leave

C. leaving

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11、The more information you can get,______in your field.

A.the more competitive will you be

B.you will be the more competitive

C. the more competitive you will be

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12、He is______this company.

A.in charge of

B.in the charge of

C. under the charge of

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13、We______it very much that you've come to give us a timely ride. Otherwise we would miss the train.

A.appreciate

B.expect

C. promise

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14、Cross training is training an employee to do a different job in a different company.

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15、Hiring a good employ may cost much money and time,______it can win much more for the company in future.

A.what's more

B.at last

C. however

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16、Cross training is beneficial not only for managers but also for employees.

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17、Cross training can apply to almost any position and almost any industry.

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18、They have disagreement______the plan of celebrating the founding of the community.

A.on

B.in

C. /

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19、When you prepare cross training plans, the only consideration is the company benefits.

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20、The quality of questionnaire will______how much information we know from our customers.

A.effect

B.affect

C. take

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21、You can decide which employees to be cross trained according to their age.

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22、The heating system of our apartment broke down so I made a______call to the community service center.

A.discussion

B.complaint

C. praise

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23、It is only by agreeing with their view point and______that you will resolve the situation and send the customer away happy.

A.suggesting a possible solution

B.suggest a possible solution

C. suggested a possible solution

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24、【翻譯】When you start a job,you must stick to it.

A.一旦你開(kāi)始了一件工作,你就得持之以恒。

B.一旦你開(kāi)始了一件工作,他就得緊跟著它。

C.當(dāng)你開(kāi)始一件工作的時(shí)候，他就得認(rèn)真做。

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25、Angry customers tend to aim their dissatisfaction and complaints at______.
A.staff members
B.company managers
C. those who accompany them

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