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(試卷號(hào)3938)2018年1月國(guó)家開(kāi)放大學(xué)(電大)《管理英語(yǔ)2》期末試題及答案

1、We should take the degree______account when we recruit a new secretary.

A.with

B. into

C. Of

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2、At whom do angry customers tend to aim their dissatisfaction and complaints? .
A.Staff members.
B. Company managers.
C.Those who accompany them.

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3、【翻譯】A new food market will be builtin our community next month.

A.下個(gè)月我們社會(huì)就已經(jīng)建了一個(gè)新的食物市場(chǎng)。

B.我們社區(qū)正在建一個(gè)新的菜市場(chǎng)。

C.下個(gè)月我們社區(qū)將新建一一個(gè)菜市場(chǎng)。

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4、Hi，Helen， I' 11 have an interview tomorrow. I' m afraid I can' t make it.
-______

A.Sure, you can. Take it easy.

B. I'm sorry to hear that.

C. That's all right.

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5、At the end of the day， you want all attendees______your event to remember this key message that you' ve spent along time reinforcing.

A.leave

B. to leave

C. Leaving

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6、Cross training is beneficial not only for managers but also for employees.

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7、【翻譯】To communicate precisely what you want to say，you have to frequently need to define keywords.

A.要簡(jiǎn)明扼要地表達(dá)本意，就必須不斷定義關(guān)鍵詞。

B.只要定義頻繁出現(xiàn)的關(guān)鍵詞就能準(zhǔn)確傳達(dá)本意。

C.要準(zhǔn)確表達(dá)你的本意，就必須不斷定義關(guān)鍵詞。

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8、Let's______our plan,

A.start

B. started

C. Starting

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9、When a customer shouts rudely at you，you should
A. argue back and protect yourself
B. keep quiet and leave the customer alone
C. keep calm and listen carefully to the customer

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10、Cross training can apply to almost any position and almost any industry.

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11、-Whose textbook is this?
-It_____.John' s.It has his name on it.

A.can' t be

B. must be

C. might be

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12、The underlined sentence “Use your ears more than your mouth means
A. Your mouth is not more important for you than your ears
B. You should listen more than you speak
C. You should talk more than you listen

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13、Not all employees are suitable to be cross trained.

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14、【翻譯】I think what should be done is to create more job opportunities for students.

A.我認(rèn)為我們更需要為學(xué)生們創(chuàng)造更多的工作機(jī)會(huì)。

B.我認(rèn)為我們將來(lái)要給學(xué)生們更多機(jī)會(huì)。

C.我認(rèn)為我們已經(jīng)給了學(xué)生們更多的工作機(jī)會(huì)。

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15、These tips may help you avoid______bad employees for your company.

A.to hire

B. hiring

C. hire

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16、I didn't do_____last week.

A.nothing

B. something

C. Anything

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17、If I______you，I______more attention to the independent auditors ’report and financial statements in the annual report.

A.was; shall pay

B. am; will pay

C. were; would pay

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18、When dealing with an angry customer, which is NOT the right attitude?
A. Be concerned.
B.Be patient.
C.Beam used. .

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19、You can decide which employees to be cross trained according to their age.

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20、【翻譯】A few minutes later the doctor came out of his room for the third time.

A.幾分鐘后，醫(yī)生來(lái)到他的房間第三次。

B.幾分鐘后，醫(yī)生第三次從他的房間走出來(lái)。

C.醫(yī)生在遲到的幾分鐘后，終于從他的房間走出來(lái)為了第三名。

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21、Customers______refuse to filling the questionnaire are not permitted to buy the product.

A.what

B. which

C. who

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22、We feel_____with the inconvenience the service center brought us.

A.disappointed

B. worried

C. Surprised

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23、Which of the following statements is true according to the passage?
A. When the customers complain, you needn' t listen carefully,
B. You needn' t say sorry to those angry customers.
C.You should relax yourself and try to understand the angry customers.

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24、You must______the annual certification of employment online within 15 days.

A.submit

B. omit

C. Commit

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25、【翻譯】The old saying “practice makes perfect" applies to interviewing too. .

A.古話“曲不離口”也適用于招聘。

B.古話“熟能生巧”對(duì)面試也是適用的。

C.在申請(qǐng)面試資格時(shí)我們常常用到古話“熟能生巧”。

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